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Policies
GolfShoesOnly.com is the Internet’s largest exclusive seller of golf shoes and golf shoe accessories. Together with our sister site, GlobalGolf.com, we offer a complete array of premium golf merchandise with the best customer service in the industry. We are here for you.
To find answers to your questions, please review the FAQ page, the below policies or call Toll Free 866-272-0099 to speak with one of our friendly and knowledgeable Customer Service Professionals. For support hours and information, please click here.
Order Status and Tracking
Once a website order is shipped, you will receive a confirmation email along with a tracking number. To track your GolfShoesonly.com shipment, you can visit the following URL www.golfshoesonly.com/secure/orders/tracking.aspx. Enter your GSO order number and email and the status of your order will display. We are unable to provide tracking numbers for manufacturer drop shipments or APO/FPO shipments via the US Postal Service. Custom orders, such as FootJoy Myjoys, can take up to four weeks to ship.
Residential deliveries will be delivered Monday through Saturday. All commercial deliveries will be delivered Monday through Friday. We do not deliver on national holidays and Sundays. All military shipments are shipped via the U.S. Postal Service. All orders are shipped within one business day of payment verification.. We cannot be responsible for delays due to inclement weather.
For shipping information, please see the below shipping information for US, Canada and International shipments.
If you have not received your shipment, please free feel to call or email our Customer Service Team.
Occasionally shoe orders are shipped directly from the manufacturer, referred to as drop shipments. We place orders with manufacturers every business day and typically those orders ship within one-two business days. Shipping times vary by origination of shipment. For tracking information on drop shipments, please contact us.
Callaway
Due to manufacturer restrictions, Callaway golf shoes cannot be shipped outside of the United States. This includes all non-US territories as well as Canada. We apologize for this inconvenience.
Return Policies
If you are not 100% satisfied with your purchase, we will be happy to accept the return and offer a full refund or credit within 30 days of purchase. Here is what you need to do:
- Call our Customer Service Team Toll Free at 866-272-0099 or email at customerservice@golfshoesonly.com for a (RA) Return Authorization # within 30 days of purchase. No returns will be accepted without a valid RA#, which must be written BOLDLY on the box’s outside packaging. We recommend you insure any return shipment. Do not return items to the manufacturer. Please include a copy of the original sales order.
- We cannot accept returns after 30 days.
- Items that have been worn or used cannot be returned.
- Items must be in the same condition as you received them in the original manufacturer’s packaging . All items must include all manufacturer tags, inserts and warranty cards. Items not returned in such fashion will be subject to a $10 restocking fee.
- Items requiring personalization or customization, such as FootJoy MyJoys, are not eligible for return. If you have an issue with such an item, please call us at 866-272-0099.
- Please ship items back in the original packaging and wrap the outside of the box and do not write or tape on the original box. Boxes that cannot be reused will be subject to a return service charge.
- All items will be inspected prior to credit being issued. Credit or refund will only be issued for the price of the product, shipping charges are non-refundable, within 7-10 of days of receiving your return.
- Customers are responsible for all return shipping costs including all customs, duties and taxes, if applicable.
- In the event of a product exchange, you will be responsible for shipping charges (and duties and taxes, if applicable). Shipping charges must be paid prior to shipping and payable via check, money order or credit card.
- If the return was caused by the error of Golf Shoes Only, the cost of return shipping (Ground Economy only) will be reimbursed to the customer (proof of payment must be provided). Any replacement item will be shipped to the original shipping destination at the expense of Golf Shoes Only.
- Please note that if a free shipping or similar promotion was applied to a prior order, the amount of that promotion will deducted from the amount refunded to the customer for any returned items. This excludes those returns that resulted from the error of Golf Shoes Only or exchanges.
Return Items to
Golf Shoes Only
Attn: RETURNS
RA #_____
7320 ACC Blvd
Raleigh, NC 27617
Shipping and rates within the US
Residential deliveries will be delivered Monday through Saturday. All commercial deliveries will be delivered Monday through Friday. We do not deliver on national holidays and Sundays. All military shipments are shipped via the U.S. Postal Service. All orders are shipped within one business day of payment verification.
Expected delivery dates vary depending upon method of shipment and shipment location.
Ground Service
Shipments within the Continental United States are shipped via Ground. The cost is $9.95 plus $5.00 per additional pair. There is no charge for additional shoe accessories, such as spikes.
Expedited Service
Orders placed by 12PM EST will be eligible to be shipped via expedited service that business day. Expedited orders received after 12 PM EST will be shipped the following business day. Expedited shipping charges, within the Continental US, are:
- 3 Day Select Shipping: $13.95 plus $5.00 per additional pair
- 2nd Day Air Shipping: $19.95 plus $10.00 per additional pair
- Next Day Air Shipping: $39.95 plus $10.00 per additional pair
We do ship to Military APO/FPO addresses but only via US Postal Service. Expedited shipments are not available. Delivery time to these addresses can range from 10-30 days. Claims for lost delivery must be filed with the USPS.
- APO/FPO Shipping: $15.00 plus $5.00 per additional pair
Orders to Hawaii, Alaska and Puerto Rico are shipped via 2nd Day Air only. The charge is:
- HI/AK and Puerto Rico: $29.95 plus $10.00 per additional pair
Canadian Shipping
Orders to Canada are only shipped via Worldwide Express and are typically delivered within two to three business days after leaving our facility. Manufacturer drop shipments will take longer. Canadian orders are subject to Canadian sales tax (both GST and PST) as well as any applicable duties and fees. Please contact your local customs office for details. Customers must pay these charges to carrier upon delivery. Shipping charge is:
- Canadian Shipping: $39.95 plus $10.00 per additional pair
International Shipping
Orders outside the US and Canada are shipped via Worldwide Express, excluding manufacturer drop shipments, which will take longer. We ship to the following countries:
Andorra, Anguilla, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands (Malvinas), Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea – South, Kuwait, Lao People's Democratic Republic, Latvia, Liechtenstein, Lithuania, Luxembourg , Malta, Marshall Islands, Martinique, Mauritius, Mexico, Monaco, Morocco, Netherlands, New Caledonia, New Zealand, Northern Mariana Islands, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand ,Trinidad And Tobago, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay
International orders are subject to duties and taxes which are levied once a package reaches a specific destination. You may be subject to these and other charges. They are your responsibility. These charges vary by country. You should contact your local customs office for further information. International customers may be required to provide proof of credit card ownership. Shipping charge is:
- International Shipping: $59.95 plus $10.00 per additional pair
Warranty Coverage
We will honor all manufacturer warranties on products that we sell. Warranty information can be found on the shoe warranty card. Please call us at 866-272-0099 and we will be happy to assist you.
Payment Options
We accept payment by Visa, MasterCard, American Express, Discover, Google Checkout, and Paypal. We also accept payment by money order and certified check. When paying by money order, certified check or with a Paypal account that is linked to a checking account (known as Paypal e-check) please remember that shipment cannot occur until after payment is received and verified. Please remember, that Paypal e-checks take 3-4 days to verify. We cannot therefore accommodate requests for expedited shipments for these orders. All payments must be made in US currency.
We take extra care in verifying any International Orders. For your protection, we review the transaction for address match and credit card CVV match. We also may require you to provide proof of card ownership including a copy of your credit card statement. If you are experiencing difficulties during our checkout process, please contact us.
Sales Tax
We are required by law to charge sales tax on all shipments to addresses within the states of North Carolina. During the checkout process, sales tax of 7.75% for North Carolina orders.
Security
We make every effort to ensure that your transaction will be secure and safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, GolfShoesOnly.com will cover this entire liability for you, up to the full $50.00. We will cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made from our secure server.
We use the industry standard encryption protocol (SSL) to safeguard all of your personal information. Your information cannot be accessed by anyone unauthorized individual. We are fully compliant with PCI requirements and our site is scanned daily by Hacker Safe ®. In the event of unauthorized use of your credit card, you must first notify your credit card provider in accordance with its reporting rules and procedures.
Privacy Policy
To view Golf Shoes Only’s privacy policy, click here.
Golf Magazine Subscription
As an added value to you, all Golf Shoes Only purchases over $25 USD include an annual subscription to GOLF MAGAZINE (12 issues, $24.95 value). You will not be charged for this one year subscription. Each magazine subscription is valued at $24.95 USD and you will receive your first issue within 4-6 weeks. One subscription per household. Cancellation information will be mailed to you. If you do not want the magazine and wish to be refunded, please visit this link http://www.golfshoesonly.com/GolfMagazine.pdf, print the form, complete and mail to Golf Magazine. Please contact Golf Magazine directly with any address or subscription changes. Offer valid in the U.S. and Canada only. To contact Golf Magazine, you can call them at 1-800-876-7726 or click or visit http://www.golf.com/golf/customerservice. Refunds will take up 8 weeks for processing. You may receive 1-2 issues of the magazine before your rebate is processed. These issues are yours to keep and will not affect your rebate amount.
Terms of Use
- This site is owned and operated by Golf Shoe Centers of America, LLC, a wholly owned subsidiary of Global Value Commerce, Inc.
- This web site is the property of Golf Shoe Centers of America, LLC. a wholly owned subsidiary of Global Value Commerce, Inc. All rights reserved. Golf Shoes Only ® is a registered trademark of Golf Shoe Centers of America. All third party trademarks are the property of their respective owners. Callaway Golf trademarks and logos are the intellectual property of the Callaway Golf Company. FootJoy and Titleist trademarks and logos are the intellectual property of the Acushnet Company. Nike Golf trademarks and logos are the intellectual property of Nike, Inc. Adidas and the Adidas logos are the registered trademarks of Adidas company and its affiliates.
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