GolfShoesOnly Frequently Asked Questions
- What is the status of my order?
- How do I return a purchase?
- How much does shipping cost?
- Can I expedite shipment?
- How long is it before I receive my order?
- What forms of payment do you accept?
- Do you ship outside the United States?
- Why was my credit card not accepted during checkout?
- Do you carry a specific model/color/size?
- Do you charge sales taxes?
- How do I know my shoe size?
- What do the letter sizes stand for?
- What is a closeout?
- How should I care for golf shoes?
- What does a waterproof warranty mean?
- Who is GlobalGolf and what do they do?
- What is the difference between real leather and synthetic leather?
What is the status of my order?
Once an order is shipped, you will receive a confirmation email along with a tracking number. To track your GSO shipment, you can visit the following URL www.golfshoesonly.com/secure/orders/tracking.aspx, simply enter your order number and the email address that was used with your order. We are unable to provide tracking numbers for manufacturer drop shipments or APO/FPO shipments via the US Postal Service. Call our Customer Service Team for more information.
How do I return a purchase?
If you are not 100% satisfied with your purchase, we will be happy to accept the return and offer a full refund or credit within 30 days of purchase. Click here for complete instructions.
How much does shipping cost?
Click here for additional shipping information. Shipping charges are as follows:
For shipments within the Continental US:
- Economy: $5.99
- Ground: $7.99
- 3 Day Shipping: $12.99
- 2 Day Shipping: $16.99
- Next Day Shipping: $26.99
For shipments outside the Continental US:
- HI/AK and PR: $29.99
- Canadian Shipping: $29.99
- International Zone A: $49.99
Anguilla, Aruba, Australia, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Cayman Islands, Dominican Republic, France, Germany, Grenada, Guadeloupe, Hong Kong, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Philippines, Saint Vincent and the Grenadines, Singapore, South Korea, Sweden, Taiwan, Trinidad And Tobago, Turkey, and United Kingdom
- International Zone B: $59.99
Austria, China, Denmark, Finland, Greece, Iceland, India, Jordan, Liechtenstein, Martinique, Norway, Qatar, Spain, Switzerland, Thailand, and United Arab Emirates
- International Zone C: $69.99
Argentina, Armenia, Bahrain, Belarus, Belize, Bolivia, Brazil, Brunei Darussalam, Bulgaria, Costa Rica, Cyprus, Czech Republic, El Salvador, Estonia, Honduras, Hungary, Kuwait, Latvia, Mauritius, Morocco, Panama, Peru, Poland, Romania, Slovakia , Slovenia, South African Republic, Uruguay, and Vietnam
- International Zone D: $89.99
Chile, Colombia, Egypt, French Polynesia, Kenya, Malta, New Caledonia, Oman, Portugal, and Saudi Arabia
- International Zone E: $129.99
Croatia, Ecuador, Fiji, French Guiana, Gibraltar, Guatemala, Kazakhstan, Lao People's Democratic Republic, Lithuania, Northern Mariana Islands , Paraguay, and Reunion
Can I expedite shipment?
Yes. Orders, within the Continental US, placed and processed by 12PM EST will be eligible to be shipped via expedited service the same business day. Orders requiring expedited service must be received processed and complete the payment verification process by 12pm EST to be shipped the same business day. Expedited orders received and processed after 12 PM EST will be shipped the following business day. Expedited shipping charges, within the Continental US, are:
- 3 Day Shipping: $12.99
- 2 Day Shipping: $16.99
- Next Day Shipping: $26.99
Expedited orders are not delivered on Saturdays. In addition, we can not accomodate requests for expedited service for orders that are paid with a check or moneyorder or PayPal.
How long is it before I receive my order?
Residential deliveries will be delivered Monday through Saturday. All commercial deliveries will be delivered Monday through Friday. We do not deliver on national holidays and Sundays. All military shipments are shipped via the U.S. Postal Service. All orders are shipped within one business day of payment verification.
Expected delivery dates for non expedited orders vary depending upon method of shipment and shipment location.
Occasionally shoe orders are shipped directly from the manufacturer, referred to as drop shipments. We place orders with manufacturers every business day and typically those orders ship within one-two business days. For tracking information for drop shipments, please contact us.
What forms of payment do you accept?
At this time we accept only Visa, MasterCard, Discover, American Express, and PayPal.
Do you ship outside the United States?
Yes. We ship to over 90 countries via Worldwide Express. International orders are subject to duties and taxes which are levied once a package reaches a specific destination. You may be subject to these and other charges which are your responsibility. These charges vary by country. You should contact your local customs office for further information. International customers may be required to provide proof of credit card ownership.
Why was my credit card not accepted during checkout?
For your protection, we verify the security card number (3 digit CVV) and address for all credit cards. Please double check the credit card number and expiration date. If you experience difficulties during checkout, please call your credit card issuer for assistance. Also, at this time, we only accept Visa, MasterCard, Discover and American Express.
Do you carry a specific model/color/size?
We carry a large selection of products. For all in-line shoes (those that are not closeout), we are able to ship all available sizes for those models listed on the site for FootJoy, ECCO, Callaway, Etonic and Adidas. We also add new styles and brands often, so make sure to check back with us frequently. For all closeouts, we can only ship for those models, colors and sizes that are shown on the site. If you have any questions, please call us.
Do you charge sales taxes?
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it's specifically exempt from taxation. Your purchase isn't exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Customers purchasing from WWW.GOLFSHOESONLY.COM and shipping to Massachusetts, North Carolina, Oklahoma, South Dakota, Utah, or Vermont:
Massachusetts State law requires us to charge sales tax for all shipments made to Massachusetts. Sales taxes of 6.25% are charged for all shipments made to locations within Massachusetts.
North Carolina State law requires us to charge sales tax for all shipments made to North Carolina. Sales taxes of 6.75% are charged for all shipments made to locations within North Carolina. Shipments made to certain counties and municipalities may be subject to additional sales taxes; for example - shipments to Mecklenburg County, North Carolina bear an additional .5% sales tax charge.
Utah State law requires us to charge sales tax for all shipments made to Utah. The current sales tax rate for the State of Utah is 4.70%. Certain cities, counties and other municipalities charge an additional tax; accordingly, sales taxes will be charged on all orders based on the tax jurisdiction of the destination within the state of Utah.
Oklahoma Tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website. State law does not require us to charge sales tax for shipments to Oklahoma. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.
South Dakota Tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. State law does not require us to charge sales tax for shipments to South Dakota. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.
Vermont Tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. State law does not require us to charge sales tax for shipments to Vermont. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.
Sales taxes are not charged on sales of gift certificates; although, for any purchase made where gift certificates are used as tender, sales taxes will be charged if the products are shipped to Massachusetts, North Carolina or Utah.
How do I know my shoe size?
If you do not know your shoe size, we would encourage you to measure your size with a ruler or common Brannock device. As with all footwear, manufacturers use different lasts, so sizes may vary from manufacturer to manufacturer.
What do the letter sizes stand for?
Certain models, use letters to denote different widths. The table below serves as a general rule for shoe widths:
A-Extra Extra Narrow
What is a closeout?
A closeout is a discontinued style that is no longer produced. Closeout shoes are new and qualify for all warranty coverage offered by the manufacturer.
How should I care for golf shoes?
Proper care and maintenance can extend the life of your golf footwear. Here are a few care tips:
- Always clean your shoes after each round and store them at room temperature.
- Never leave your shoes in a car trunk or in a garage. Constant exposure to both heat and cold can cause leathers to become brittle and crack.
- Use cedar shoe trees which remove any excess moisture and help the shoes to retain their shape.
- Not walking on cart paths or asphalt will prolong the life of your golf shoe spikes.
- Replace your golf shoe spikes every 10-15 rounds.
What does a waterproof warranty mean?
Some golf shoes include either a one year or two year waterproof warranty. The warranty is determined by the shoe construction. Shoes with a one year waterproof warranty have a treated leather upper while a two year waterproof shoe includes a waterproof membrane. If your shoes do not remain waterproof throughout the entire warranty period, please contact us as soon as possible. We honor all valid manufacturer warranties.
Who is GlobalGolf and what do they do?
GlobalGolf is the sister company of GolfShoesOnly. Their site, GlobalGolf.com, features premium new and used equipment and accessories at outstanding prices. If you are looking for a premium club, bag, glove or golf balls, check out their site for fantastic savings.
What is the difference between genuine leather and synthetic leather?
A genuine leather shoe upper is waterproof and but requires more upkeep than a synthetic leather shoe. Genuine leater shoes often breathe better and are cooler on the feet. A synthetic leather upper requires less maintenance, and generally not waterproof and tend to be warmer than a leather shoe.
Yes. It can be reviewed here.