Golf Shoes Only Frequently Asked Questions
- What is the status of my order?
- How do I return a purchase?
- How much does shipping cost?
- Can I expedite shipment?
- How long is it before I receive my order?
- What forms of payment do you accept?
- Do you ship outside the United States?
- Why is my credit card not getting approved?
- Do you carry a specific model/color/size?
- Do you charge sales tax?
- How do I know my shoe size?
- What do the letter sizes stand for?
- What is a blem?
- What is a closeout?
- How should I care for golf shoes?
- What does a waterproof warranty mean?
- Who is Global Golf and what do they do?
- What is the difference between real leather and synthetic leather?
- Do you sell on eBay?
- Do you have a privacy policy?
What is the status of my order?
Once an order is shipped, you will receive a confirmation email along with a tracking number. To track your GSO shipment, you can visit the following URL www.golfshoesonly.com/secure/orders/tracking.aspx, simply enter the GSO order number and the email that was used with your order. We are unable to provide tracking numbers for manufacturer drop shipments or APO/FPO shipments via the US Postal Service. Call our Customer Service Team for more information.
How do I return a purchase?
If you are not 100% satisfied with your purchase, we will be happy to accept the return and offer a full refund or credit within 30 days of purchase. Click here for complete instructions.
How much does shipping cost?
Click here for additional shipping information. Shipping charges are as follows:
For shipments within the Continental US:
- Ground:$9.95 plus $5.00 per additional pair
- 3 Day Select Shipping:$13.95 plus $5.00 per additional pair
- 2nd Day Air Shipping:$19.95 plus $10.00 per additional pair
- Next Day Air Shipping:$29.95 plus $10.00 per additional pair
For shipments outside the Continental US:
- APO/FPO Shipping:$15.00 plus $5.00 per additional pair
- HI/AK and PR:$29.95 plus $10.00 per additional pair
- Canadian Shipping:$39.95 plus $10.00 per additional pair
- International Shipping:$59.95 plus $10.00 per additional pair
Can I expedite shipment?
Yes. Orders, within the Continental US, placed by 12PM EST will be eligible to be shipped via expedited service that business day. Expedited orders received after 12 PM EST will be shipped the following business day. Expedited shipping charges, within the Continental US, are:
- 3 Day Select Shipping:$13.95 plus $5.00 per additional pair
- 2nd Day Air Shipping:$19.95 plus $10.00 per additional pair
- Next Day Air Shipping:$39.95 plus $10.00 per additional pair
How long is it before I receive my order?
Residential deliveries will be delivered Monday through Saturday. All commercial deliveries will be delivered Monday through Friday. We do not deliver on national holidays and Sundays. All military shipments are shipped via the U.S. Postal Service. All orders are shipped within one business day of payment verification.
Expected delivery dates for non expedited orders vary depending upon method of shipment and shipment location.
Occasionally shoe orders are shipped directly from the manufacturer, referred to as drop shipments. We place orders with manufacturers every business day and typically those orders ship within one-two business days. For tracking information for drop shipments, please contact us.
What forms of payment do you accept?
At this time we accept only Visa, MasterCard, American Express, PayPal, and Google Checkout.
Do you ship outside the United States?
Yes. We ship to over 90 countries via Worldwide Express. International orders are subject to duties and taxes which are levied once a package reaches a specific destination. You may be subject to these and other charges which are your responsibility. These charges vary by country. You should contact your local customs office for further information. International customers may be required to provide proof of credit card ownership.
How come my credit card is not getting approved?
For your protection, we verify the security card number (3 digit CVV) and address for all credit cards. Please double check the credit card number and expiration date. If you experience difficulties during checkout, please call your credit card issuer for assistance. Also, at this time, we only accept Visa, MasterCard and American Express.
Do you carry a specific model/color/size?
We carry a large selection of product. For all in-line shoes (those that are not closeout), we are able to ship all available sizes for those models listed on the site for FootJoy, Nike, Callaway, Etonic and Adidas. We also add new styles and brands often, so make sure to check back. We also receive new styles of blems and closeouts every week, so check back as well. However with those styles, we can only ship for those models, colors and sizes that are shown on the site. If you have any questions, please call us.
Do you charge sales tax?
Yes. We are required by law to charge sales tax on all shipments to North Carolina.
How do I know my shoe size?
If you do not know your shoe size, we would encourage you to measure your size with a ruler or common Brannock device. As with all footwear, manufacturers use different lasts, so sizes may vary from manufacturer to manufacturer.
What do the letter sizes stand for?
Certain models, namely FootJoy shoes, use letter to denote width. The below table serves as a general rule for widths:
A-Extra Extra Narrow
B-Extra Narrow
C-Narrow
D-Medium
E-Wide
EE-Double Wide
EEE-Extra Wide
M-Medium
N-Narrow
W-Wide
XW-Extra Wide
What is a blem?
FootJoy blemished golf shoes are the best value in golf. Ninety-five percent of all blemished golf shoes are retail store returns, the other 5% may have a small cosmetic blemish. In most instances, the blemish is undetectable. If you do find a blemish, remember that it is strictly cosmetic and will not affect the performance of the shoes. All FootJoy blemished shoes carry a full manufacturer's warranty (comfort and waterproof). Keep in mind that all new shoes (blem or not) will have a blemish or two after wearing them the first round.
What is a closeout?
A closeout is a discontinued style that is no longer produced. They are new and qualify for all warranty coverage.
How should I care for golf shoes?
Proper care and maintenance can extend the life of your golf footwear. Here are a few care tips:
- Always clean your shoes after each round and store them at room temperature.
- Never leave your shoes in the car’s trunk or in a garage. Constant exposure to both heat and cold can cause leathers to become brittle and crack.
- Use cedar shoe trees. They will remove any excess moisture and help the shoes to retain their shape.
- Not walking on cart paths or asphalt will prolong the life of your golf shoe spikes.
- Replace your golf shoe spikes every 10-15 rounds.
What does a waterproof warranty mean?
Some golf shoes include either a one year or two year waterproof warranty. The warranty is determined by the shoe construction. A one year waterproof shoes has a treated leather upper while a two year waterproof shoe includes a waterproof membrane. If you have a warranty issue, please contact us as soon as possible. We honor all valid manufacturer warranties.
Who is Global Golf and what do they do?
Global Golf is the sister company of Golf Shoes Only. Their site, globalgolf.com, features premium new and used equipment and accessories at outstanding prices. If you are looking for a premium club, bag, glove or golf balls, check out their site for fantastic savings.
What is the difference between genuine leather and synthetic leather?
A genuine leather shoe upper is waterproof and but requires more upkeep than a synthetic leather shoe. It often breathes better and is cooler on the feet. A synthetic leather upper requires less maintenance but is usually not waterproof. It also tends to be warmer than a leather shoe.
Do you sell on eBay?
Yes. Golf Shoes Only maintains a presence on eBay. In fact, we were the first exclusive golf shoe seller on that marketplace. We sell (out of production) limited styles and broken size run shoes at our eBay store, Golf Shoes Only. Golf Shoes Only Ebay. If you do not find what you are looking for on our website, visit our eBay store.
Do you have a privacy policy?
Yes. It can be reviewed here.
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